Storage & Pickup Policy

Product Delivery, Storage & Pickup Policy

Performance Sports Medicine does not currently ship supplements, peptides, biologics, or other patient products directly to patients. Products used as part of a treatment plan or program are delivered to our clinic, where they are received, handled, and stored according to applicable manufacturer requirements and federal and state regulations.

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When a patient is prescribed or provided a peptide or other product for home use, our clinical team will review appropriate storage, handling, and administration instructions before the product leaves the clinic. Patients are responsible for following the storage and handling instructions provided to them after pickup.

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Supplements, medications, peptides, biologics, and other patient-specific products must be picked up from Performance Sports Medicine unless another arrangement has been specifically authorized by the clinic. Because many of these products may require specific temperature, handling, or storage conditions, patients should follow all instructions provided by their healthcare provider and contact our office with any questions regarding proper storage or use.

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Performance Sports Medicine is not responsible for loss of product quality resulting from improper storage, handling, or transportation after the product has been released to the patient.